How Old Dominion's Commitment to Flexibility and Reliability Delivers Confidence for Customers

Businesses that depend on reliable LTL freight shipping need a carrier they can trust — one that delivers on time, adapts to changing demands, and provides clear communication every step of the way. Old Dominion has built its reputation on these very principles. 

As one of the most reliable LTL freight carriers*, Old Dominion understands that freight transportation is about more than moving goods. It focuses on keeping supply chains running smoothly, avoiding costly disruptions, and helping customers keep their promises. Through operational excellence, innovative technology, and a customer-first approach, Old Dominion provides the confidence businesses need.  

A Freight Carrier That Adapts to Your Business Needs

Shipping LTL freight isn't a one-size-fits-all. Every business has unique needs, and supply chain demands can shift unexpectedly. That's why flexible shipping solutions are essential. The carrier’s ability to adjust to different shipment volumes, schedules, and special handling requirements makes sure customers get exactly what they need — without unnecessary delays or complications. To this end, having a carrier that has adequate network capacity is critical. 

Technology plays a key role in keeping shipments on track. Old Dominion provides advanced tracking and communication tools that give customers real-time updates and proactive notifications. With greater visibility, businesses can make informed decisions, anticipate challenges, and maintain efficiency throughout the shipping process. 

Dependability isn't just a promise at Old Dominion — it's a standard that drives every shipment. Those who count on reliable LTL freight companies can't afford late deliveries or damaged goods. That's why OD invests heavily in logistics precision, fleet management, and employee training to guarantee every shipment arrives safely and on time.

Due to its industry-leading performance metrics, Old Dominion consistently ranks among the most reliable LTL freight companies*. By focusing on operational excellence, the company has achieved some of the industry's highest on-time delivery and lowest claims rates. These results aren't by chance — they come from a commitment to precision and accountability. 

Strong customer relationships are at the heart of Old Dominion's approach, built on trust, reliability, and a commitment to exceptional service. A strong partnership with a freight carrier can make all the difference in long-term success, and OD prioritizes trust, transparency, and tailored solutions.

Different industries have different shipping needs, and Old Dominion works closely with customers to develop solutions for their specific challenges. Whether a company ships high-value goods, requires specialized handling, or needs time-sensitive deliveries, OD crafts strategies that align with business goals.

One of the biggest frustrations as a shipper is uncertainty. That's why OD emphasizes clear, proactive communication. Customers receive real-time updates and accurate delivery estimates, allowing them to plan effectively and avoid disruptions. 

Choosing the right freight carrier supports both immediate shipping needs and long-term supply chain stability to help businesses stay efficient and competitive. Businesses that partner with OD know they have a carrier committed to delivering on expectations — offering the flexibility and reliability they need as their operations evolve. This commitment to long-term success fosters strong relationships built on trust and performance.