Top 9 Freight Questions Answered: Quick Tips for Shipping with Old Dominion
Managing your freight once it's in route can oftentimes be challenging and require a lot of time and effort. That's why it's crucial to partner with a carrier who offers exceptional customer service.
Supporting our customers is a responsibility and a privilege. At OD, my team is often the first voice they hear when they need help, and that moment matters. It's more than just solving a problem or tracking a shipment; it is about cultivating a partnership and building trust.
Every single interaction is an opportunity to show we genuinely care and demonstrate our commitment to doing the right things the right way.
We’ve compiled our answers below to the latest top ODFL.com questions that we receive.
Our commitment to customer success also goes beyond the website. We can support you with other digital solutions, including APIs for document retrieval and sFTP (Secured File Transfer Protocol). We also provide customized reporting upon request, ensuring you get a clear view of your shipment data and performance.
How do I get a quote or check a rate for my shipment?
To get a standard LTL Rate, you will need the following:
- Origin and destination information
- Commodity information (including NMFC, Sub, or Freight Class)
- Any optional services
Pro Tip: Save time by bookmarking the LTL Rate Estimate tool for easy access whenever you need it.
How can I track a shipment?
Always keep a record of your PRO (Pickup Request Order) number. You can get the latest updates by using the PRO number on our homepage, our tracking page, or the 'En Route' tile on your account dashboard.
Pro Tip: Sign up for email or text alerts when booking the shipment or via the tracking page.
How do I schedule a pickup online?
Scheduling a pickup is simple – provide your shipper, consignee and billing information, alongside any optional services you want included.
If you’d like to create a BOL before scheduling, our eBOL tool is available through your ODFL.com account. (Please note: login is required.)
Creating an account has other benefits too – you can save BOL templates or save eBOLs for later, run rates with your custom account pricing, and view detailed tracking information at any time.
Pro Tip: Log into your account to schedule a pickup with multiple consignees. This feature allows you to add up to 25 consignees in one pickup request.
I’m having trouble logging in. What should I do?
Clicking ‘Forgot your password’ on the login screen allows you to provide the username and email address associated with the account to reset the password. (This may be different from your personal email.)
Our OD Customer Service team is also available to help from Monday-Friday, 7:30 AM – 8 PM ET. You can contact us by email or calling directly at 1-800-235-5569.
Live chat is also available to logged in ODFL.com users.
Every single customer interaction is an opportunity to show we genuinely care and demonstrate our commitment to doing the right things the right way.
I have autofill or performance issues with ODFL.com—what should I check?
If you visit the website frequently, you may need to clear your browser a few times a year to keep things running smoothly.
Most issues are resolved by clearing the browser’s cache or refreshing the page. If the problem continues, try switching to another browser.
Google Chrome: Visit Settings > Privacy and security > delete browsing data. There should be a box to check that clears the cache.
Microsoft Edge: Go to delete browsing data > cached images and files.
Safari: Go to Settings > Apps > Safari > Advanced > Website Data.
Is there a place I can go to learn how to use online tools without contacting support?
Yes. Our online Bill of Lading guide offers advice for filling out the paper or eBOL application.
In addition, Old Dominion offers a resource center with answers to common customer questions and updates on the industry.
Our Cargo Shorts podcast covers industry updates, including a guide to the 2025 NMFC Changes.
Pro Tip: Follow OD on Vimeo for the latest how-to videos.
How do I get a copy of my invoice?
You can sign up for emailed invoices or pay invoices online with an ODFL.com account.
You can pay invoices using a credit card or bank draft, either on the Invoices page or through your account dashboard.
Pro Tip: You can sign up for emailed invoices by contacting the Billing team with the following information:
- Company name and address
- Account number / current PRO number
- Contact name
- Contact phone number
- Email address where invoices are to be sent
Where can I find my Bill of Lading (BOL) or Proof of Delivery (POD)?
BOL and POD documents can be found when you’re tracking a PRO, or, if you are logged in, in the PRO details of your Delivered, En Route, or Pending shipments in your dashboard.
You can also find them under ‘Shipping Documents.’
Pro Tip: Bookmark Shipping Documents for easy access.
Who do I contact if I have more questions?
If you encounter issues or need extra help, our Corporate Customer Service team can help with your specific document needs.
What sets OD apart is we genuinely live our values. We don't just talk about customer service; we consistently deliver it with pride, excellence, and heart. We stand out because we do the little things right and we keep our promises even when it is hard.
Supporting our customers means showing up every day with a servant's heart, a positive mindset, and an insatiable drive to keep improving; not because it's ’part of the job,’ but because we want to.
That's what makes the experience feel personal, consistent, and uniquely OD.
Have more questions? Contact our Customer Service team for personalized guidance. With OD as your shipping partner, you can manage shipping questions efficiently and focus on growing your business.
Featuring some of our Transportation Services team members who support our customers from our Corporate office.