Precision is key when building relationships with top retailers.
On-time and in-full (OTIF) delivery requirements are the norm today for retailers, as are the penalties they charge for noncompliance. However, nearly every retailer has different definitions and requirements for OTIF deliveries. This makes keeping up with the complexities of requirements a challenge for even the most seasoned logistics managers. If you’re shipping to multiple retailers, it sometimes can be a cumbersome task in understanding each of your customers’ protocols.
In the end, it’s all about having a carrier that functions as an extension of your business — one that focuses on your business needs. Your carrier should help improve your on-time-in-full score and strengthen your relationship with your retail customers.
That’s how we do business at OD, helping our customers defend their profits, listening to their needs, and developing innovative tools to make retail shipping as efficient as possible.