Best LTL Carrier for Quality
For a record-breaking 13th consecutive year, Old Dominion Freight Line has been named the #1 National LTL Carrier for Quality by Mastio & Company in the 2022 LTL Carrier Survey. This award, determined by an independent survey of more than 1,600 shipping professionals, proves that we’re the Best In the Game*.
More importantly, when you put your trust in our team, we go the extra mile to ensure that your shipments arrive on time and damage-free, so you can deliver on your promises to your customers.
Logistics and LTL industry decision markers ranked OD the #1 National LTL Carrier in 24 of the 28 attributes.**
- Shipments delivered with no damages
- Shipments delivered with no shortages
- Billing is accurate
- Freight tracking capabilities
- Rate stability
- Problem resolution
- Ease of scheduling a pickup
- Carrier is trustworthy
- Shipments picked up when promised
- Shipments delivered when promised
- Carrier meets appointment time for deliveries
- Carrier meets appointment time for pickup
- Consistent transit times (on-time %)
- Customer service responds to my needs in a timely manner
- Ease of doing business with the carrier
- Carrier is responsive
- Knowledgeable and helpful sales representatives
- Willing to be flexible with operations
- Claims process
- Weighing accuracy
- Truck appearance
- Competitive transit times
- Drivers are courteous and professional
- Proactive communications (notification of problems)