How many days does the carrier have to acknowledge the cargo claim?

The carrier has 30 days to acknowledge a cargo claim. This can be done by paying, issuing a written declination, or providing written notice for additional time to investigate the claim.

Where can I find carrier liability details?

Carrier liability can be found at Tariff 594, Tariff 594-1, and Tariff 780.

Cargo Claims FAQs | Freight Damage Claims

Cargo Claims FAQs

Learn more about how to manage a cargo claim with OD.

Cargo claims must be filed within 9 months of freight being delivered.

Concealed damage must be reported to the carrier within 5 business days from when the freight was delivered.

Carrier has 30 days to acknowledge a cargo claim. This can be done by paying, written declination or written notice for additional time to investigate the claim.

In the event of a damage claim (concealed or noted damage), the packaging needs to be retained until the claim has been concluded.

Carrier liability can be found at:

Tariff 594

Tariff 594-1

Tariff 780

Cargo Claims FAQs

When can I file a cargo claim?

When can I report concealed damage?

How many days does the carrier have to acknowledge the cargo claim?

What should I do with the packaging?

Where can I find carrier liability details?