Our goal is always to make doing business with OD as easy as possible. Our teams were focused on making tracking, getting a rate estimate, creating a BOL and other processes streamlined and efficient. By improving website navigation and upgrading common tools, we’ve improved and made the website more user friendly. We also overhauled our backend systems to set the foundation for future improvements.
The new ODFL.com will be continuously evolving based on your feedback as well as adding additional functionality. Putting our customers first is of paramount importance to our values and strategy.
In response to the feedback already received, we have additional enhancements in the works for Track and Trace data, scrolling on Bill of Lading, and the claim filing process – just to name a few. These enhancements will start rolling out in mid-2022.
Several other tools will be getting enhancements over the coming months. More to come on these changes later.
Contact us by email or simply call 1-800-235-5569 to be connected to an Old Dominion customer service representative.