Old Dominion Freight Line, Inc.

Privacy Policy

Effective Date: February 2016

Last Updated: September 12, 2018

Our Commitment

This Privacy Policy governs the manner in which Old Dominion Freight Line, Inc. ("ODFL" or "we") collects information from users ("User" or "you") of any of ODFL's websites (inclusive of www.odfl.com, www.ODFL4me.com, www.ir.odfl.com, and www.odmove.com, the "Website"). We at ODFL respect your concerns about privacy and are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy describes the types of personal information we collect about a User, how we may use the information and with whom we may share the information. This Privacy Policy also describes the measures we take to safeguard your personal information. If you do not consent to the collection, use and disclosure of your personal information as described in this Privacy Policy, do not use the Website or submit any personal information to us through the Website. Please contact us as indicated in the “How to Contact ODFL” section below if you have any questions or would like additional information.

User Acceptance of These Terms

By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Website. Your continued use of the Website will be deemed your acceptance of this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, so please check this Privacy Policy periodically for changes and updates. When we change this Privacy Policy, we will revise the updated date at the bottom of this Privacy Policy. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Your continued use of the Website after posting of any such changes will constitute your consent to and acceptance of the revised Privacy Policy.

Terms and Conditions

By accessing or using the Website in any manner, you also agree to be bound by ODFL's Terms and Conditions (the "Agreement"). Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the Website.

Personal Identification Information

ODFL collects personally identifiable information (“personal information”), understood to mean information that identifies you personally alone or in combination with other information available to us, such as your e-mail address, name, home or work address or telephone number, through certain areas of the Website. We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register, submit or post information on our Website, request a service, respond to a survey, fill out a form, or participate in any of ODFL's events, promotions, activities, services, or other offers we make available on our Website. More specifically, Users may be asked for individual name and business contact information, company name, email address, postal mailing address, phone and fax number, ODFL account number, freight information, freight recipient's contact information, ODFL username and password to access the Website and resources, social media handles, payment information, and government identification numbers as required in certain circumstances. On certain areas of the Website, only persons who provide us the required personal information will be able to purchase, license and/or apply for products, programs and services and/or otherwise participate in the Website’s activities or offerings. ODFL also collects information regarding your use of the Website. In addition to personal information, ODFL collects and aggregates anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites, as well as non-personalized Website usage, measurement and other analytical data and information automatically sent by your web browser about your computer hardware and software (e.g., IP address, browser type, domain name, access time and referring website address), all of which is outside the scope of this Privacy Policy and not subject to any restrictions or limitation set forth herein. ODFL reserves all rights to use unidentifiable and non-personal information and data for any and all purposes in its discretion. Please check your browser if you want to learn what information your browser sends or how to change your settings.

Users may always refuse to supply personal information, though it may prevent you from participating in and accessing certain Website related events, promotions, activities, services, or other offers. For example, registering would give Users access to ODFL4me's enhanced tracing, customizable reports, document review, interactive bill of lading, customized rate estimates for the User's specific pricing program, and much more.

Web Browser Cookies and Internet Tags

Our Website may use "cookies" to help personalize your online experience. Cookies are a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. The User information we collect via these automated processes include IP address, browser characteristics, User's operating system, referring URLs, and information on User's actions taken on our Website. ODFL may also link certain data elements with other information we have obtained about you to let us know, for example, whether you have opened an account with us or contacted us before. We also may use third-party website analytics tools that collect information about User traffic at the Website.

In addition, ODFL uses information collected online through cookies, internet tags and other automated means for purposes such as diagnosing technical and service problems, administering the Website, identifying Users of the Website, and gathering demographic information about our Users. We use clickstream data to determine how much time Users spend on web pages of the Website, how users navigate through the Website, and how we may tailor the Website to better meet the needs of our Users. We also may use the information we obtain about Users in other ways for which we provide specific notice at the time of collection.

Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict them. We believe that cookies and internet tags provide a safe and secure way to improve the usability of the Website.

Use of Personal Information

ODFL uses your personal information to operate and administer the Website, to inform you of other products or services available from ODFL and its affiliates, for any purposes described at the point of collection, and as otherwise described in this Privacy Policy. ODFL may also contact you to conduct research about your opinion of current services or of potential new services that may be offered through surveys or other means.

Information collected by ODFL regarding your use of the Website may be used in order to determine what ODFL services are the most popular. This data may be also be used to deliver customized content and advertising within ODFL to customers whose behavior indicates that they are interested in a particular subject area.

Additionally, ODFL collects and uses a User’s personal information for the following purposes:

  1. Administer content, promotion, survey or other Website features;
  2. Communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions;
  3. Comply with all applicable legal requirements and our policies;
  4. Deliver pertinent emails and other marketing materials;
  5. Enable User to interact and communicate with ODFL through ODFL's social media platforms;
  6. Enhance our Website;
  7. Establish and manage ODFL account;
  8. Improve our customer service;
  9. Offer products and services ODFL believes may interest User;
  10. Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and the Website; and performing accounting, auditing, billing, reconciliation and collection activities);
  11. Perform data analyses (including market and consumer search, trend analysis, financial analysis, and anonymization of personal information);
  12. Personalize User experience;
  13. Pick up, deliver and track shipments;
  14. Process and collect payments;
  15. Process and guide transactions;
  16. Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
  17. Provide products and services requested by User (i.e., tracking capabilities);
  18. Provide timely responses to Users in connection with any of our services; and
  19. Respond and support Users and communicate with Users regarding requests, questions and comments.

Sharing User's Personal Information

We do not sell, trade, or rent Users' personal information to others except as described in this Privacy Policy. To perform certain services, we share information with certain third parties, including your name and address, the destination name and address, and the type of shipment. These third parties are authorized to use the information only as needed to perform services on ODFL's behalf or to comply with legal requirements.

We also may disclose information about a User (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about the User in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

How ODFL Protects User's Personal Information

We maintain administrative, technical and physical safeguards designed to protect the User's personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. In addition, we also implement appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website. If ODFL collects account information for payment or credit, ODFL will use the information only to complete the task for which the account information was offered.

ODFL will also take reasonable security measures to protect User information. However, no information transmitted over the Internet can be guaranteed completely secure. Accordingly, we cannot ensure or warrant the security of any information transmitted to us via the Internet, and we accept no liability for any unintentional disclosure.

Third Party Links

The Website may contain links to websites operated by parties other than ODFL. Such links are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party's website. ODFL strongly recommends that each User review the third party's terms and policies.

Compliance With Children's Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, the Website is for Users over the age of 18. We never collect or maintain information at the Website from those we actually know are under the age of 13, and no part of the Website is structured to attract anyone under 13.

User's Choice to Opt-Out, Amend or Access Personal Information

You may choose not to receive marketing email communications from us by clicking on the "unsubscribe" link in our marketing emails. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact ODFL" section below, and we will honor your request.

Subject to applicable law, you may obtain a copy of personal information we maintain about you or you may update or correct inaccuracies in that information through your ODFL account at www.ODFL.com. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.

Information for California Residents

ODFL does not take any specific actions in response to browser Do Not Track (DNT) signals.

California residents are entitled to contact us to request information about whether we have disclosed personal information to third parties for the third parties’ direct marketing purposes. Upon receipt of a request by a California customer, and as required by California state law, we will provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California customers may request further information about our compliance with this law by e-mailing us at the address listed below.

Site Analytics Tracking Technologies

We may from time to time use site analytics technologies, such as Google Tag Manager, Google Analytics, and DoubleClick, which use cookies and other tracking technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Retention and Deletion

We will retain your personal information for as long as necessary to provide services to you, based on the nature of the information provided to us and the nature of services or the purpose for which the information was provided to us. Notwithstanding the other provisions of this section, we may retain your personal information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

How to Contact ODFL

If you have any questions or comments about this Privacy Policy, or your dealings with the Website, please contact us by telephone at 1-800-235-5569 or by email request to Webmaster@odfl.com.

Last Updated: September 12, 2018

Our system will be undergoing routine maintenance on Saturday, September the 14th from 7:00 a.m. until 11:59 p.m. The website will not be available during this time.

Thank you for your understanding.


You have been successfully signed out.