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IVR - Interactive Voice Response


At Old Dominion Freight Line, we're leveraging leading-edge technologies to help manage domestic and international shipments more efficiently than ever before. As part of our goal to provide superior shipment tracking services, we're providing latest information about client shipments via a toll-free phone number.

Interactive Voice Response, or IVR, is Old Dominion's computerized telephone system for providing fast and convenient telephone-based access to shipping information. Our IVR system can be accessed at any time, toll-free at 877-633-7344. Here are a few items available through the IVR system:

  • Track Shipments: Real time status and estimated arrival times available by phone
  • Rate Estimates: Receive rate quotes by entering shipping information
  • Fax Requests: Send necessary information and delivery receipts, and bills of lading will be faxed directly to you
  • Quick and easy transfer to a customer service agent by pressing *0 at any time during the call

Need to access information about your shipment using our IVR system? Simply call 1-877-633-7344 and listen for the prompts that will guide you through the system.

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