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Access Your Shipment with IVR (interactive voice response)


Interactive Voice Response, or IVR, is Old Dominion's computerized telephone system for providing fast and convenient telephone-based access to shipping information. Our IVR system can be accessed at any time, toll-free at 877-633-7344.

At Old Dominion Freight Line, we're leveraging leading-edge technologies to help manage domestic and international shipments more efficiently than ever before. As part of our goal to provide superior shipment tracking services, we're providing latest information about client shipments via a toll-free phone number. Here are a few items available through the IVR system:

  • Track Shipments: Real time status and estimated arrival times available by phone
  • Rate Estimates: Receive rate quotes by entering shipping information
  • Fax Requests: Send necessary information and delivery receipts, and bills of lading will be faxed directly to you
  • Quick and easy transfer to a customer service agent by pressing *0 at any time during the call

Need to access information about your shipment using our IVR system? Simply call 1-877-633-7344 and listen for the prompts that will guide you through the system.

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Possible Interruptions to Service

Please note that some areas are temporarily unable to be serviced due to severe weather conditions related to Hurricane Florence.

Please Click here for detailed map of all service centers currently impacted. Information relating to service and Old Dominion operations will be updated in real time as more information becomes available and is subject to change pending the severity of events.

Thank you for your understanding.

If you have questions or concerns please contact Customer Service at 1-800-235-5569.

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