Interactive Voice Response, or IVR, is Old Dominion's computerized telephone system for providing fast and convenient telephone-based access to shipping information. Our IVR system can be accessed at any time, toll-free at 877-633-7344.
At Old Dominion Freight Line, we're leveraging leading-edge technologies to help manage domestic and international shipments more efficiently than ever before. As part of our goal to provide superior shipment tracking services, we're providing latest information about client shipments via a toll-free phone number. Here are a few items available through the IVR system:
Need to access information about your shipment using our IVR system? Simply call 1-877-633-7344 and listen for the prompts that will guide you through the system.
Due to the weather forecast over the next several days, treacherous road conditions, and power outages, we are unable to pick-up freight destined to the state of Texas through Sunday, February 21st. We will provide updates as conditions improve. Please view our Operation Level Map for additional information on other service impacts.
Thank you for your understanding.
If you have questions or concerns please contact Customer Service at 1-800-235-5569.
