At Old Dominion Freight Line, one of our primary areas of focus is customer service. We listen to the specific needs of our customers and determine what we must do to satisfy those needs. Old Dominion is your company's domestic and global shipping partner, and you can count on our dedication to you and your business.
Old Dominion Freight Line is leveraging a number of state-of-the-art technologies to help clients manage their shipments and Old Dominion accounts more efficiently. Customer Service is a one-call service that allows Old Dominion clients to access information related to their shipping activities.
To access account information, simply dial 1-800-235-5569 between 7:15am - 8:00pm EST during regular Monday thru Friday business days. Your Old Dominion customer service representative will provide you with all the information you need on shipment tracking, pickups, claim inquiries, traffic calls and account information.
If you need more information about the Old Dominion Freight Line Customer Service, you can call the Customer Service line at 1-800-235-5569 or, alternately, call 1-800-432-6335 to be connected to your Old Dominion account representative.
Due to Hurricane Matthew, Old Dominion will have disruption of service operations. Please click on this operations map to view your local service center's status. If you need more specific information please call your sales rep or the service center.
Thank you for your understanding and we will update this information as it becomes available.×