InfoCall1 Customer Service 1-800-235-5569
Our focus is customer service. We listen to the specific needs of our customers and determine what we must do to satisfy those needs. OD is your company's partner and you can count on our dedication to you and your business.
INFOCALL1© is a one-call service from our Transportation Services Department. Dial 1-800-235-5569 8:00am - 8:00pm EST Monday thru Friday and your OD customer service representative will provide you with all the information you need on shipment tracking, claim inquiries, traffic calls and account information.
Features
Requests for Proof of Delivery and Bills of Lading
Tracing/Expediting Shipments
Claim Inquiries
- Status
- Faxing Claim Forms
- Claims Procedures
- Call for a claim inspector to assist with your Claim
- To report overages, shortages or damaged freight
Traffic Calls
- Rate estimates for future shipments
- Corrections of bills
- Incorrect Bill To address
- Billing or Rating inquiries
- CBL's
Accounts Receivable Questions
- Outstanding balances
- Past due bill inquiries
- D&B inquiries
- COD check status
- Credit card payments
Other Services
- Update shipping or billing address
- Transit time questions
- General inquiries concerning Corporate Office or Service Centers
- Secured web site registration at www.odfl4me.com