Frequently Asked Questions
General Questions
How do I contact Customer Service?
Contact us by phone at 1-800-235-5569, or via email at customer.service@odfl.com.
Who do I contact about technical issues with the ODFL.com web site?
If you don't see the answer to your question below, please email our Webmaster for assistance. Please note that this account is monitored between 8:00 AM - 5:00 PM EST Monday through Friday. If you need immediate assistance, call 1-800-235-5569.
ODFL4Me Account Questions
I've forgotten my password.
If you know your username and your email address has not changed, you may have your password emailed to your registered email address.
If your email address has changed, please contact Transportation Services at 1-800-235-5569. For security, we are unable to send login information to a non-registered email address.
I've forgotten my username.
Contact Transportation Services at 1-800-235-5569. For security, we are unable to send login information to a non-registered email address.
How do I change my password?
Contact Transportation Services at 1-800-235-5569. For security, we are unable to change passwords by email.
Can usernames be shared by more than one person?
Usernames may be shared, but it is not recommended.
Can I pay invoices online?
Yes. Please contact Transportation Services at 1-800-235-5569 to have this option added to your account.
Do I have to have a different username for each account?
No. Multiple account numbers may be added to your username. Please contact Transportation Services at 1-800-235-5569 for assistance.
Rate Estimates
What is an NMFC class, and how do I know which one to use?
NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Transportation Services at 800-235-5569.
Why does the rate estimate form keep asking me for a zip code after I've already entered one?
Your browser may have a previously-created copy of a Bill of Lading stored in its cache. Try clearing your cache, and restarting your browser. You may also need to disable caching to prevent this issue on future visits.
(ODFL4Me customers) What does “unable to use customized pricing” mean when I try to get a quote?
Your account is not set up to auto-rate. Please contact your local Sales Representative.
(ODFL4Me customers) Why aren’t any accounts listed in my drop down box?
There is the possibility that your account number has been changed. Please contact Transportation Services at 1-800-235-5569.
ODFL4Me: Bills of Lading
What is an NMFC class, and how do I know which one to use?
NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Transportation Services at 800-235-5569.
Why don't I see a barcode on my Bill of Lading?
You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.
Why is some information missing when I generate a Bill of Lading?
You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.
Why does the application keep asking me for a zip code after I've already entered one?
Your browser may have a previously created copy of a Bill of Lading stored in its cache. Try clearing your cache, and restarting your browser. You may also need to disable caching to prevent this issue on future visits.
ODFL4Me: Invoices
Why am I unable to access an invoice?
You must first select your account number from the drop down box. If you still see no results, either you are not the bill to party or the freight bill has been paid. Also if the freight bill is past due, make sure you selected “past due” as the system defaults to current invoices.
Why can't I view an invoice?
You must have the latest version of Adobe Acrobat Reader installed on your machine.
To download a free copy of Adobe Acrobat Reader click here.
ODFL4Me: Shipping Documents
What does “your request did not return any results” mean when I search for shipping documents?
We do not have your requested document type on file at this time.
Why am I getting a “not authorized” message when trying to view a proof of delivery?
It is possible that you are not the bill-to on the shipment. If you are the bill-to, or handle payment for another company, please contact Transportation Services at 1-800-235-5569 for assistance.
I can see my documents, but why can't I print?
Most likely, a plug in other than Alternatiff is opening your documents. Please see our Tiff/AlternaTiff Troubleshooting page for more information.