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Customer Service 1-800-235-5569


At Old Dominion Freight Line, one of our primary areas of focus is customer service. We listen to the specific needs of our customers and determine what we must do to satisfy those needs. Old Dominion is your company's domestic and global shipping partner, and you can count on our dedication to you and your business.

Old Dominion Freight Line is leveraging a number of state-of-the-art technologies to help clients manage their shipments and Old Dominion accounts more efficiently. Customer Service is a one-call service that allows Old Dominion clients to access information related to their shipping activities.

To access account information, simply dial 1-800-235-5569 between 7:15am - 8:00pm EST during regular Monday thru Friday business days. Your Old Dominion customer service representative will provide you with all the information you need on shipment tracking, pickups, claim inquiries, traffic calls and account information.

Customer Service Features

Pickups

Requests for Proof of Delivery and Bills of Lading

Tracing/Expediting Shipments

 

Claim Inquiries

  • Claim Status
  • Faxing Claim Forms
  • Claims Procedures
  • Call for a claim inspector to assist with your Claim
  • To report overages, shortages or damaged freight

Traffic Calls

  • Rate estimates for future shipments
  • Corrections of bills
  • Incorrect Bill To address
  • Billing or Rating inquiries
  • CBL's

Accounts Receivable Questions

  • Claim Status
  • Faxing Claim Forms
  • Claims Procedures
  • Call for a claim inspector to assist with your Claim
  • To report overages, shortages or damaged freight

Pickups

  • Rate estimates for future shipments
  • Corrections of bills
  • Incorrect Bill To address
  • Billing or Rating inquiries
  • CBL's

Claim Inquiries

  • Claim Status
  • Faxing Claim Forms
  • Claims Procedures
  • Call for a claim inspector to assist with your Claim
  • To report overages, shortages or damaged freight

Other Services

  • Update shipping or billing address
  • Transit time questions
  • General inquiries concerning Corporate Office or Service Centers
  • Secured web site registration at www.ODFL4me

If you need more information about the Old Dominion Freight Line Customer Service, you can call the Customer Service line at 1-800-235-5569 or, alternately, call 1-800-432-6335 to be connected to your Old Dominion account representative.

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