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Frequently Asked Questions

General Questions

How do I contact Customer Service?

Contact us by phone at 1-800-235-5569, or via email at customer.service@odfl.com.

Who do I contact about technical issues with the ODFL.com web site?

If you don't see your problem addressed below, please email our Webmaster for assistance between 8:00 AM - 5:00 PM EST Monday through Friday. If you need immediate assistance, call 1-800-235-5569.


ODFL4Me Account Questions

I've forgotten my password.

If you know your username, and your email address has not changed, visit our Forgot Password page to have your password emailed to your registered email address.

If your email address has changed since you registered, please contact Transportation Services at 1-800-235-5569. For security reasons, we are unable to e-mail login information to a non-registered email address.

I've forgotten my username.

Contact Transportation Services at 1-800-235-5569. For security reasons, we are unable to send login information to a non-registered email address.

How do I change my password?

Contact Transportation Services at 1-800-235-5569. For security reasons, we are unable to change passwords by email.

Can usernames be shared by more than one person?

Usernames may be shared, but it is not recommended.

Can I pay invoices online?

Yes. Once signed in, this option is available under Tools - Payables / Claims then select Pay Invoices Online.

Do I need a different username for each account?

No. Multiple account numbers may be added to your username. Please contact Transportation Services at 1-800-235-5569 for assistance in having accounts added.


Rate Estimates

What is an NMFC class, and how do I know which one to use?

NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Transportation Services at 1-800-235-5569.

(ODFL4Me customers) What does "unable to use customized pricing" mean when I try to get a quote?

Your account is not set up to auto-rate. Please contact your local Sales Representative.

(ODFL4Me customers) Why aren't any accounts listed in my drop down box?

There is the possibility that your account number has been changed. Please contact Transportation Services at 1-800-235-5569.


ODFL4Me: Bills of Lading

How can I change or cancel a Bill of Lading/Pickup I created online?

If the Bill of Lading was created within the last 14 days with our online Bill of Lading utility, and has not yet been assigned to a driver for pickup, you may log onto our Modify or Cancel Bill of Lading page, select the Bill of Lading you wish to modify, and make the changes needed. If the pickup is scheduled for today and does not appear in your list of modifiable Pros, it has already been assigned to a driver. You will need to contact the origin service center for assistance.

If the pickup was created more than 14 days ago please contact Transportation Services toll-free at 1-800-235-5569.

What is an NMFC class, and how do I know which one to use?

NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Transportation Services at 1-800-235-5569.

Why don't I see a barcode on my Bill of Lading?

You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.

Why is some information missing when I generate a Bill of Lading?

You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.


ODFL4Me: Invoices

Why am I unable to access an invoice?

You must first select your account number from the drop down box. If you still see no results, either you are not the bill to party or the freight bill has been paid. Also if the freight bill is past due, make sure you selected "past due" as the system defaults to current invoices.

Why can't I view an invoice?

You must have the latest version of Adobe Acrobat Reader installed on your machine. To download a free copy of Adobe Acrobat Reader click here.


ODFL4Me: Shipping Documents

What does "your request did not return any results" mean when I search for shipping documents?

We do not have your requested document on file at this time. Proof of delivery (delivery receipt) may not be available for viewing online until the day following delivery.

Why am I getting a "not authorized" message when trying to view a proof of delivery?

It is possible that you are not the bill-to party on the shipment. If you are the bill-to party, or handle payment for another company, please contact Transportation Services at 1-800-235-5569 for assistance.

I can see my documents, but why can't I print?

This problem occurs when a Tiff viewer program or browser plug in is not capable of printing. Please refer to your Tiff viewer's documentation to determine whether is has print capability.

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