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Guaranteed


At Old Dominion Freight Line, we go to great lengths to understand the needs of our customers and show them an extraordinary level of customer service. Over the decades, Old Dominion has earned a sterling reputation for our on-time domestic shipping service record to 98 percent of the United States.

One of the numerous Old Dominion value-added services offered to our shipping clients is OD Expedited Guaranteed shipping service for high-value, time-sensitive deliveries. Under normal transit times, shipments are guaranteed to deliver on time or our freight charges revert to standard charges.

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Guaranteed Features

  • High level, top priority shipments within the OD system*
  • On-line tracking / tracing
    • *Not applicable on the following services or deliveries: CODs; convention or exhibition deliveries; fairs or traveling shows; perishable or restricted commodities

Initiating Guaranteed

  • Contact your local service center
  • Call 800-432-6335
  • Ask for "Guaranteed Shipping Service" at time of pickup
  • Write "Guaranteed" along with an authorized signature on your BOL

To learn more about OD Expedited Guaranteed shipping from Old Dominion Freight Line, click here to visit our Contact page or simply call 1-800-432-6335 to be connected to an Old Dominion account representative. Old Dominion utilizes state-of-the-art shipping processes and technologies to help our domestic and international shipping clients manage their cargo and freight efficiently.

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